 Help!
Suffering from computer woe? Need a refresher on how to do something? Well, we've got you covered.
With over 10 years of industry experience in professional desktop support, the Nerd Herd specializes in solving your issues on Windows and Mac-based computers.
Give us a call and we'll get fixing what ails you.
Through the amazing wonders of the internet, we can help resolve issues on your computer remotely while you watch and speak to us over the phone - even at great distances!
Remote technical support is most useful for situations involving:
- Solving a software or configuration issue
- Training on website management or software
- Playing hot-seat games of Risk
Let's Get Started
Remote Support Instructions
The Nerd Herd uses a free utility calledTeamViewer to remotely view your computer's screen and control your mouse to help resolve issues.
Step 1: Download and Launch TeamViewer Quick Support for your PC or Mac.
This lightweight application does not actually install onto your computer. You will not require administrator privileges to do this.
 
Step 2: Get your ID and Password
Take note of the 9-Digit ID and random 4-Digit password presented on screen and leave the application running. []
Step 3: Call the Nerd Herd
Contact us by phone at 905-525-9140 x26595 and tell us the ID and Password.
We'll take care of the rest.
Sometimes you really need to have someone come to your computer and fix something. We do that too. Just give us a call or send us an email
You may require onsite technical support for situations involving:
- A computer that just won't start
- Printer problems
- Virus / Spyware / Malware issues
- Wireless / Connectivity issues
- Projector issues
- Heavy lifting / installation of new equipment
- Playing hot-seat games of Risk
 Search our Knowledgebase for common answers to your common questions.
This is step one for getting support. Check our knowledgebase to save yourself time and to get the right answers you're looking for.
 Want to formally request some work to be done? Please submit a request.
Submitting a formal request does three things that are useful to you:
- Your request is captured along with all of the correct information (saves time) and sent to a priority cue that is tracked in an industry-standard support ticket system. (reliable) A copy is emailed off to the Nerd Herd with high priority status. (notified immediately)
- The system will send irritating emails to the Nerd Herd if a response to your request is not given within 24 hours of being received by the system. (24 hour maximum response time)
- Once you send the request via our website, you will be notified of its receipt into the system, and the rest of your interaction with the system is done entirely via your own email account. (simple to use)
We do hope that you use this system as it will guarantee that your responses are timely, structured, and easy to access.
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